Investigating the Relationship Between Role Conflict, Job Satisfaction, and Turnover Intention: Evidence From IT Industry Of India
Employee engagement has been a severe problem for the IT sector across the globe for a quite long period. Though this phenomenon has been studied from multiple points of view, most of those researches were from the Western countries. Hence, our study considers the topic of employee turnover in the context of role conflict and job satisfaction among the employees of IT sector in a developing economy. We hypothesize a relationship between role conflicts, turnover intention and job satisfaction of employees in this field. Accordingly, a survey was undertaken among 210 employees, working with the IT industry in India. Results role conflict of employees in the job can significantly affect their turnover intention. Also, the job satisfaction level of employees is significantly correlated with their turnover intention. Further, the mediating between role conflict is also established. We also discuss the implications and limitations of the study.
KEYWORDS: India, IT sector, job satisfaction, Role conflict, turnover intention.